An AI-powered support system that answers customer inquiries, pulls answers from your own knowledge base, creates and routes tickets, and escalates to a human when it matters.
Support teams lose hours every day answering the same questions — where is my order, how do I reset this, what does your policy say. The answers already exist in your help center and documentation, but customers still wait in a queue while agents copy, paste and retype them.
Our AI Customer Support Automation connects an AI layer to your own knowledge base and support channels. Routine inquiries are answered instantly and accurately, every conversation is classified and logged, tickets are created and routed to the right people, and anything sensitive or complex is escalated to a human agent with the full context attached.
Fixed price, confirmed in a written proposal after a free consultation. Best for: E-commerce companies, SaaS businesses, digital agencies and online service providers.
Best for: E-commerce companies, SaaS businesses, digital agencies and online service providers.
Five stages take you from manual process to running system, inside our standard six-step engagement process — discovery, fixed proposal, build, testing, documented handover and optional maintenance.
We review your recent tickets and help content to find the questions that make up most of your volume.
Your FAQs, policies and product docs are structured into the single source the AI is allowed to answer from.
Classification, answering, ticket creation and routing are built in n8n on your accounts.
Confidence thresholds and keyword triggers decide what a human must see — with the full conversation history attached.
The system is tested against your real historical tickets and refined before it ever talks to a customer.
No. It removes the repetitive first layer — status questions, how-tos, policy lookups — so your team can spend its time on complex and sensitive cases. Escalation to a human is built into every workflow we ship.
It says so and escalates instead of guessing. The AI only answers from your knowledge base; anything outside it goes to a human with a summary of the conversation.
Email inboxes and helpdesk tools are the most common starting point; web forms and chat widgets can be connected as well. The exact channels are scoped in your proposal based on the tools you already use.
Yes. Reply style, tone and signature are configured from your existing support replies, and you approve sample outputs during testing.
An intelligent inbox layer that classifies every incoming email, drafts replies in your voice, flags what is urgent, and sends you a clean daily summary.
Order operations on autopilot: processing, inventory sync, payment and shipping notifications, refund handling and daily sales reporting for Shopify and WooCommerce stores.
Your numbers, collected from every platform you use and delivered as clear daily or weekly reports with AI-generated insights your management team can act on.
Book a free 30-minute consultation. We will audit your workflow and tell you honestly what automation can (and cannot) do for it — no obligation.
Book a free consultation